Privacy Policy of IBU Elite
Last Updated: April 12, 2025
Welcome to IBU Elite (https://ibuelite.com), a full-service digital agency offering a wide range of services including Website Development, UX/UI Design, Graphic Design, Paid Advertising (Google, Meta, TikTok, etc.), Local SEO, and other digital marketing solutions. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with us in any capacity.
1. Information We Collect
- Personal Information: Full name, email address, phone number, business details, and other information you voluntarily provide via our website or through direct communication.
- Project Information: Details related to your website or marketing needs such as project scope, design preferences, branding elements, and content.
- Payment Information: Bank details for transactions and billing records. No payment credentials (like card numbers) are stored on our platform.
- Usage Data: Data about how you interact with our website (IP address, browser type, pages visited, etc.) to improve user experience.
2. How We Use Your Information
- Deliver our services as per your requirements.
- Provide project previews and collect approvals.
- Manage payments and invoicing.
- Communicate about your ongoing or future projects.
- Provide customer support.
- Improve our services and website functionality.
3. Payment Terms
- 50% Advance Payment: Collected after presenting the initial project preview and receiving customer approval to move forward.
- 50% Final Payment: Collected upon completion of the project before final handover of files and access credentials.
Important Notes:
- We issue an official payment invoice for all transactions.
- Payments can be made via bank transfer or cash.
- No part of the final project will be delivered until the full payment is received.
4. Refund Policy
Due to the customized nature of our services, we do not offer refunds. We follow a strict project development process that ensures transparency and customer satisfaction:
- We first review the client’s needs and present a tailored project preview.
- Once approved, the first payment is collected, and the project moves into development.
- Final handover happens after the full payment.
- Clients are encouraged to thoroughly review the project preview before making any payment.
5. Data Security and Privacy
- Stored securely.
- Accessible only to the owner of IBU Elite and authorized personnel.
- Never shared with third parties unless legally required or with client consent.
- Clients can request deletion of their data at any time by contacting us via email or phone.
6. Customer Support
We offer 7-day customer support, ensuring continuous assistance for both ongoing and completed projects. Support includes:
- Project-related inquiries
- Technical troubleshooting
- Post-handover guidance
7. Working Hours
We operate 6 days a week, with 1 day off. Our working schedule allows us to maintain timely communication and delivery. For urgent issues, support remains available 7 days a week.
8. Your Rights as a Customer
- Right to access the data we hold about you.
- Right to correct or update inaccurate information.
- Right to delete your data from our systems at any time.
- Right to withdraw consent (if you previously consented to marketing communications).
To exercise any of these rights, simply contact us at:
- 📧 hello@ibuelite.com
- 📞 +971 55 202 5748
9. Cookies & Website Tracking
Our website may use cookies and analytics tools to enhance your browsing experience. These cookies help us understand how visitors use the site and allow us to improve usability and performance. You can modify your browser settings to decline cookies at any time.
10. Changes to This Privacy Policy
We reserve the right to update or modify this policy at any time to reflect service changes or legal requirements. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions or concerns about this policy or how your data is handled, please reach out:
- IBU Elite – Digital Agency
- 🌐 https://ibuelite.com
- 📧 info@ibuelite.com
- 📞 +971 55 202 5748
